Personal Information You Provide. ISNA Canada may ask and collect from you your full name, postal address, phone number and e-mail address in order to complete shipping orders, convene and operate the Web site discussion forum or provide publications and e-mail news you have requested. When you order a ticket, we also collect credit card information to process payment. If you participate in a survey or questionnaire, ISNA Canada may collect financial information, demographic information, gender, age, education, marital status, language, household information, purchase history and/or other personal information from you.
Use of Personal Information You Provide
Questionnaire and Surveys
From time to time ISNA Canada may conduct online or telephone surveys or issue user questionnaires in which we collect personal information from respondents who voluntarily provide it. Users are not required to participate in these surveys or to provide the personal information requested. Where personal information is provided, it is used by ISNA Canada to profile its Web site users generally, generate statistics and aggregate reports for internal use. Where consent has been obtained at the time of collection of the personal information, ISNA Canada may also contact you to get feedback on ISNA Canada products and services.
Product Purchases and On-line Offers
ISNA Canada asks for and collects the personal information listed above to create an account for purchases of ISNA Canada products or services.
We use this information to perform or process on-line offers or on-line purchase order transactions and telephone orders, to communicate with you and to respond to your inquiries. ISNA Canada will also use your personal information to verify your credit, to bill you for products and services and to enable you to participate in discount, rebate or other similar types of programs. By submitting a purchase order and purchasing an ISNA Canada product, service or subscription, you consent to us providing your personal information to our service providers and other third parties that we deem necessary to process your transaction. In order to process Web site or telephone transactions, ISNA Canada may share and disclose your personal information with our agents, representatives, contractors and service providers so that they can provide us with services such as authorization of credit card transactions, order fulfillment, shipping etc. ISNA Canada requires these entities not to use the information for any other purpose than for that for which it was provided.
Automatically Collected Information
ISNA Canada automatically collects general information concerning the use of its Web site. This includes the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the web browser used to access the Web site, the Internet address of the Web site from which you linked to the ISNA Canada Web site, the date and time of access to the ISNA Canada Web site, the operations undertaken during use of the ISNA Canada Web site, the sections of the ISNA Canada Web site that you visit, the parameters relating to particular pages of the ISNA Canada Web site visited and the time spent on each page and the content downloaded from the ISNA Canada web site. We do not link this information with any personal information provided by you. Where authentication is required or used, your user name is recorded in the Web server logs.
The general information that is automatically collected is used to improve the Web site, for marketing, Web site and system administration and other administration purposes. ISNA Canada may use the general information that is automatically collected to create aggregate reports concerning Web site use, user patterns, user demographics and user purchases.
ISNA Canada uses “cookies” which are small data files sent to your browser and stored on your computer’s hard-drive to track your use of the ISNA Canada Web site. The information derived from cookies is used to determine if a user has previously visited the ISNA Canada Web site and to help store items in the “shopping cart” when users are visiting and using the Order Desk portion of the Web site. Most browsers permit users to disable cookies placed in the user’s hard drive. You may still access and use all features of the ISNA Canada Web site if you disable cookies placed on your hard-drive.
Disclosing Your Personal Information
ISNA Canada does not disclose your personal information except as stipulated or authorized by the Privacy Act.
Security and Retention of Information
Despite the measures ISNA Canada has implemented, as described below, data transmitted over the Internet is not guaranteed to be secure. ISNA Canada does not guarantee, warrant or represent that the personal information you provide will be transmitted securely, or protected completely against interception, loss, misuse or alteration. ISNA Canada accepts no responsibility or liability for any damages that may result where personal information submitted by you, has not been securely transmitted, has been intercepted, lost, misused or altered.
ISNA Canada has adopted and implemented physical, and technological processes and procedures in an effort to keep your personal information safe and secure. ISNA Canada uses an Internet firewall to prevent unauthorized access to ISNA Canada’s computer systems from external sources. To establish an online account with ISNA Canada or to submit a purchase order or purchase an ISNA Canada product online requires the use of Secure Socket Layers encryption technology (SSL). SSL is used to reduce the chances of your personal and other information from being intercepted and read as it is being transmitted over the Internet to our servers. Your information is only decrypted once it reaches the ISNA Canada servers and is subject to restricted access. The information you provide is backed up and stored at restricted access sites.
Other Web sites
To obtain access to any personal information that ISNA Canada has collected about you through this Web site, please write to us at:
2200 South Sheridan Way,
To correct or update your personal information or to request that your personal information be removed from our mailing or contact lists, please contact our office at 905 403 8406.